Refund policy

Return and Refund Policy

Thank you for shopping at Gold Main Street! We’re committed to delivering high-quality, hemp-derived THCa products that comply with the 2018 Farm Bill. If you’re not fully satisfied, we’re here to assist with returns or refunds under the following guidelines. Please contact our Customer Support team at support@goldmainstreet.com before purchasing if you need help selecting the right THCa product.

Returns for One-Time Purchases

  • Eligibility: Returns are accepted within 30 days of delivery for unopened, unused products in their original packaging.

  • Non-Returnable Items:

    • Opened or used THCa products (e.g., prerolls, rosin, edibles, vapes) due to health, safety, and regulatory restrictions.

    • Sale items, gift cards, or promotional products.

    • Products damaged by the customer.

  • Process:

    1. Contact support@goldmainstreet.com within 30 days with your order number and reason for return.

    2. If approved, we’ll provide a return shipping address (e.g., our U.S. fulfillment center).

    3. Ship the product back using a trackable courier. Customers cover return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

  • Proof of Purchase: A valid order number or receipt is required.

Refunds for One-Time Purchases

  • Eligibility: Refunds are issued for unopened products returned within 30 days, minus shipping costs, or for damaged, defective, or incorrect items.

  • Processing Time: Refunds are processed within 10 business days of receiving the returned product, issued to the original payment method.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

  • Delays: If a refund isn’t received within 15 business days of approval, contact support@goldmainstreet.com.

Subscriptions (Weekly, Bi-Weekly, Monthly)

  • Cancellation: Subscriptions may be canceled or modified at any time via your customer portal or by contacting support@goldmainstreet.com.

  • Refunds: Refunds are available for unshipped subscription orders within 30 days of the initial order date. No refunds are issued for shipped subscription orders due to health and safety regulations.

  • Discounts: Weekly subscriptions save 25%, bi-weekly 15%, and monthly 10%. Discounts apply to each billing cycle and are non-refundable for past orders.

  • Process:

    1. Log into your customer portal or email support@goldmainstreet.com to cancel or request a refund.

    2. For unshipped orders, refunds are processed within 10 business days to the original payment method.

Damaged, Defective, or Incorrect Items

  • Reporting: Contact support@goldmainstreet.com within 5 days of delivery with your order number and photos of the issue.

  • Resolution: If verified as our error, we’ll provide a replacement or full refund, including shipping costs, at no charge.

Compliance and Restrictions

  • All THCa products are hemp-derived, lab-tested, and contain less than 0.3% Delta-9 THC, complying with the 2018 Farm Bill.

  • Returns must adhere to federal and state regulations. We may refuse returns that violate laws or our policies (e.g., from restricted states like California or Idaho).

  • All purchases and subscriptions require 21+ age verification, enforced via our site and checkout.

Contact Us

For questions about returns, refunds, or subscriptions, reach out to:

  • Email: support@goldmainstreet.com

  • Business Hours: Monday–Friday, 9 AM–5 PM [PST]

We value your trust and aim to make your shopping experience seamless. Thank you for choosing Gold Main Street!

Last Updated: May 6, 2025

Note: We reserve the right to amend this policy at any time by updating this page.